If well planned and executed, an ecommerce re-platforming initiative can address the following requirements:
- Replace an approaching end-of-life ecommerce platform or shopping cart software that cannot be customized further; inconsistent and inefficient solution that is difficult to maintain and scale
- Replace custom code on top of existing or home-grown ecommerce platforms that makes upgrades difficult, costly and time-consuming
- Replace a plethora of poorly integrated point solutions like shopping cart, order management system, shipping software, CRM, Site Search etc. with a Complete All-In-One Ecommerce Suite
- Beat one or more of the following industry averages:
- a. Average uptime for the top 50 website is 99.88%
- b. Average conversion rate is 2 to 3%
- c. Page loads, drop-off starts after 4 seconds
- d. Average shopping cart abandonment rate is 59%
- e. Multi-channel customers are 3 times more profitable
- Improve website reliability, availability, scalability and performance (RASP) especially during seasonal periods of high load
- Enhance site personalization and customer targeting capability
- Increase traffic thru better organic SEO rankings and SEM ROI
- Offload non-core activities like technology and infrastructure maintenance and operational issues that limit the ability to focus on strategic goals like revenue growth, customer acquisition and profitability
- Ensure quick response to rapidly evolving business needs and bringing new innovations to market
- Improve guided navigation or faceted search to help users find the product they were looking for through an intuitive interface even when there is abundant choice
- Improve ecommerce merchandising and marketing capability, shopping cart and checkout
- Provide a more efficient and integrated back office capabilities such as order management, processing, fulfillment , inventory management and CRM.
- Capitalize on the new and emerging social media and mobile ecommerce channels
- Advance multi-channel capabilities and support for international customers and online marketplaces like Amazon, eBay etc.
- Reduce costly hardware / software license, maintenance, and support agreements
- Improve site performance and uptime to avoid missing revenue opportunities
- Upgrade security and ecommerce regulatory compliance like PCI-DSS
- Understanding and aligning the interests of all the stakeholders (i.e. customers, trading partners, sales, marketing, finance, IT) is an essential part of a successful ecommerce re-platforming project.






